Return & Exchange Policy

Ghani Herbals Return & Exchange Policy

At Ghani Herbals, we value your trust and strive to provide you with the best shopping experience. If, for any reason, you receive a damaged or incorrect product, we are happy to assist you with an exchange or return.

Eligibility for Return/Exchange

•    A product is eligible for return or exchange only if it was received in a damaged condition or does not match the specifications of your order.
•    To initiate the process, please contact our customer service team within 3 days of receiving your order.

How to Request a Return/Exchange

To facilitate your request, kindly provide:

1.    Your order number
2.    Clear photographs of the damaged or incorrect item
3.    A picture of the invoice/pack slip

You can submit these details via WhatsApp at +923102292111. You may also call our customer support team during working hours and share your order ID on the same number.

Important Notes

•    Complaints reported after 4 days of receiving the product will unfortunately not be accommodated.
•    Please do not dispose of the item before or after contacting us, as it may be required for verification or return.
•    Products purchased online cannot be exchanged at any Ghani Herbals retail store.

We appreciate your understanding and cooperation. Our team is always here to assist you and ensure a smooth shopping experience!