TIBBI COLD CREAM

Ghani Herbals Return & Exchange Policy

At Ghani Herbals, we value your trust and strive to provide you with the best shopping experience. If, for any reason, you receive a damaged or incorrect product, we are happy to assist you with an exchange or return.

Eligibility for Return/Exchange

• A product is eligible for return or exchange only if it was received in a damaged condition or does not match the specifications of your order.
• To initiate the process, please contact our customer service team within 3 days of receiving your order.

How to Request a Return/Exchange

To facilitate your request, kindly provide:

• Your order number
• Clear photographs of the damaged or incorrect item
• A picture of the invoice/pack slip

You can submit these details via WhatsApp at +92 310 2292111. You may also call our customer support team during working hours and share your order ID on the same number.

Important Notes

• Complaints reported after 3 days of receiving the product will unfortunately not be accommodated.
• Please do not dispose of the item before or after contacting us, as it may be required for verification or return.
• Products purchased online cannot be exchanged at any Ghani Herbals retail store.

We appreciate your understanding and cooperation. Our team is always here to assist you and ensure a smooth shopping experience! 😊

Abdul Ghani Muhammad Ismail is one of the few businesses from the subcontinent recognized for its unwavering integrity, high-quality products, and exceptional business ethics. Over the decades, the brand earned widespread popularity across households and countries, becoming a trusted name in natural products and fine fragrances.

The business was established in 1904 in Chandni Chowk, Fatehpur, Delhi by Mr. Abdul Ghani, with the support of his son, Haji Muhammad Ismail. Operating under the name "Abdul Ghani Muhammad Ismail," the company specialized in the distillation & extraction of natural herbs, fragrances and perfumes.

With a strong focus on quality and innovation, the company gradually diversified its product range, offering a variety of high quality natural goods & perfumery. Its dedication to excellence and affordability helped the brand gain an outstanding reputation, extending its reach to major cities such as Mumbai and Lahore. The products became especially favored by the nawabs and chiefs of Calcutta and Central India, with the brand’s popularity continuing until the Partition of 1947.

After the founder’s passing prior to Partition, Haji Muhammad Ismail took over the leadership of the business. In 1947, following the Partition, he migrated to Karachi, Pakistan, where he reestablished the company under the same trusted name. The business quickly regained its standing, continuing its legacy of quality, trust, and excellence.

Today, Abdul Ghani Muhammad Ismail stands as a prominent name in natural hair care and skin care products, while continuing to craft exceptional fragrances and attars that leave a lasting impression. With a heritage spanning more than 120 years, the brand remains a symbol of authenticity and customer satisfaction, proudly serving loyal customers across Saudi Arabia, the Middle East, Pakistan, Canada, and the United States.